Frequently Asked Questions
Everything you need to know about our products and delivery service.
1. Ordering and Delivery
Island Pinks offers fast same-day delivery of cannabis and THC-infused products, usually within 90 minutes of placing your order.
We currently deliver to Barrie, Innisfil, Bradford and most of the GTA. We also offer out of area delivery for a fee of $10, please contact us to inquire.
There is no minimum order required. Delivery fees are applied as follows:
- Orders under $35: $15 delivery fee
- Orders from $35 to $50: $10 delivery fee
- Orders over $50: Free delivery
We delivery everyday from 10:00am – 9:00pm.
If you require a specific delivery time, please give us a call and we’ll try our best to accommodate, but due to traffic and other factors we cannot guarantee delivery times.
Yes, we offer contactless delivery upon request. Please mention your preference during the ordering process.
2. How can I use my loyalty points?
You can earn points by:
- Placing orders on our website
- Creating an account
- Giving your reviews and rating on Google Map
You can view your points in:
- Your My Account page
- The Points / Rewards section
- Add items to your cart
- Go to the cart page
- Enter the number of points you want to use or click “Apply Points”
- Your total will be reduced accordingly
- If you used points → they will be refunded to your account
- If you earned points from that order → they may be deducted
3. Payment and Ordering
We accept cash as well as Interac Email Transfers for payment.
Yes as long as that person can show ID prove 19 years or over.
Yes, we accommodate bulk orders. Please contact our customer service team for assistance with large orders.
4. Product Information
Yes, all our products undergo rigorous lab testing to ensure quality, potency, and compliance with safety standards.
We offer a range of products, including organic options. Look for the organic label on the product description or inquire with our customer service team.
Absolutely! We pride ourselves on offering a selection of premium and top-tier cannabis strains for our customers to choose from.
5. Returns and Promotions
Due to the nature of our products, we cannot accept returns or exchanges. However, if you have any issues with your order, please contact our customer service team, and we will assist you.
Yes, we frequently run promotions and offer discounts. Stay updated on our latest deals by visiting our website or subscribing to our newsletter.
6. Age and Legalities
You must be of legal age, which is 19, to place an order with us.
Yes, cannabis is legal for recreational and medicinal use in Canada. However, there are specific regulations and age restrictions that apply.
7. Customer Support
Our can reach our customer support team by calling (416)560-5619 .Our customer support hours are 10:00AM – 9:00PM.
